Books Frequently Asked Questions (FAQ)

If you don’t see your answer here, email us at hello@bryceakjenkins.com.au. We usually reply within 1–3 business days.

Ordering & Payments

Major credit/debit cards and secure processors like PayPal or Stripe.

All prices are in AUD.

Yes. Enter your code at checkout. Codes can’t be stacked unless stated.

A receipt is emailed automatically. Need a formal invoice? Email us and we’ll send it.

  • Physical books: possible until the order ships, email us ASAP.
  • E-books: cannot be canceled once delivered.

We collect tax where required by law. International orders may incur duties/VAT payable by the recipient.

E-Books & Downloads

A secure download link is emailed after purchase.

Check your spam/junk folder. If not found, contact us for a resend.

Links are active for 30 days with up to 3 download attempts.

Typically PDF / EPUB / MOBI — works on most readers, tablets, phones, and desktops.

We recommend saving immediately; links may expire after 30 days.

Email us and we’ll troubleshoot or provide an alternate format.

Licensing, Sharing & Classroom Use

Purchases are one license per reader. Please do not redistribute.

Short quotes with attribution are fine for reviews or academic use. For longer excerpts or commercial use, request written permission.

Please purchase the appropriate number of copies (or ask us about bulk discounts and site licenses).

Yes, contact us for wholesale or retail arrangements.

Rights inquiries: hello@bryceakjenkins.com.au.

Physical Books & Shipping

Processing 2–5 business days, then:

  • Australia shipping: ~3–10 business days
  • International: TBC

Yes, tracking is emailed once we ship.

Express options may appear at checkout depending on destination.

These are set by your country and are paid by the recipient.

Email us immediately. Once shipped, we can’t reroute without carrier fees.

Check the tracking link, then contact the carrier. We’ll assist where possible.

Returns, Refunds & Replacements

All digital sales are final once delivered.

Email us within 30 days with your order number and photos. We’ll replace or refund (including shipping).

Final sale once confirmed, except for defective items reported within 30 days.

Bulk, Corporate & Institutional Orders

Yes, we offer tiered pricing and lead times for companies, schools, and groups.

Absolutely! Ask about packages that bundle books + speaking/Q&A.

We can review POs for institutions or corporates. Email hello@bryceakjenkins.com.au with your requirements.

Accessibility

We aim for screen-reader friendly formats and clear typography. Need an accessible or large-print version? Email us and we’ll help.

We’re committed to WCAG-aligned accessibility. Report issues to hello@bryceakjenkins.com.au and we’ll address them promptly.

Privacy & Security

No. See our Privacy Policy full details (CalOPPA/CCPA/CPRA & GDPR aware).

Yes, processed by reputable providers (e.g., Stripe, PayPal). We don’t store full card numbers.

Click “unsubscribe” in any marketing email or contact us directly.

Signed Copies, Gifts & Preorders

Sometimes! Limited runs are announced via the mailing list, join for early access.

Yes, we can ship directly to the recipient and include a gift note at checkout.

When available, preorder info will appear on the product page and via our mailing list.

Speaking, Media & Partnerships

Yes — send details (date, audience, topic) to hello@bryceakjenkins.com.au.

Yes, we can provide bios, headshots, book covers, and talking points upon request.

If/when available, details will be posted on the site. You can also email us to express interest.

Community

You sign up for the Linkedin Group — just join via the homepage!

Contact & Support

Email:

hello@bryceakjenkins.com.au
We usually respond within 1–3 business days.